App support
Applications published by Nevermind Sàrl
Need help? Write to dan@nmind.ch (French and English). Please mention the application, your device and, if relevant, the email address of your account.
Team Lausanne
Management platform and member app of the Team Lausanne tennis academy (iOS, Android and web at app.teamlausanne.ch).
| Questions about the academy | Courses, schedules, camps, invoices, membership: the academy secretariat, info@teamlausanne.ch. |
|---|---|
| Technical problems | Login, notifications, display, bugs: dan@nmind.ch. |
| Privacy policy | teamlausanne.ch/confidentialite |
Lausanne Open — Player Hub
Players' companion for the ITF Lausanne Open, on the web at players.lausanneopen.ch. For tournament matters, contact the tournament desk on site or the organisation through the app; for technical problems, dan@nmind.ch.
Deleting your account
In the Team Lausanne app: Profile → Delete my account. Access is removed immediately and permanently, together with the notification identifiers of your devices. From the same place you can ask for your file to be erased; the organisation handles it within 30 days, except for records the law requires it to keep (accounting documents).
Without access to the app, send the same request by email to the organisation (info@teamlausanne.ch) or to dan@nmind.ch, from the email address of your account.
Frequently asked
- I don't receive notifications. Check that notifications are allowed for the app in your phone settings, then log out and log in again so the device registers itself anew.
- I forgot my password. Use "Forgot password" on the login screen; the link you receive is valid for one hour.
- I'm a parent, where is my child's space? Your child's account is attached to your email address; after login, switch between profiles from the top of the screen.
- The app shows an old version. Close it completely and open it again; the web version always loads the latest release.
Website
For anything about nmind.ch itself, use the contact form or write to dan@nmind.ch.